Ingersoll Rand Collections Analyst in LA CROSSE, Wisconsin

Description:

At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands—including Club Car® , Ingersoll Rand® , Thermo King® , Trane® , American Standard® Heating & Air Conditioning and ARO® - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit www.ingersollrand.com .

Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.

Job Summary:

The successful candidate will take ownership in managing an accounts receivable portfolio of diversified strategic customers for the Trane Commercial business unit. It is essential to build effective customer relationships and collaborate with internal and external business partners to maximize collections. This individual must be able to work in a fast paced environment where the ability to prioritize is key and teamwork is a must. This individual must embrace change and be willing to work as a change agent to continually improve the credit and collections process. The candidate is responsible for managing an AR portfolio of strategic customers that purchase Trane equipment through the contract chain. Key skills must include the ability to evaluate and make credit decisions on customer orders based on account performance and other credit related data for credit lines of $35K or less. Knowledge of the “contract chain” as well as the ability to understand and follow bond and lien laws per state statute. Additional responsibilities include dispute management, research, resolution of unapplied cash and open credits and the preparation of month end A/R performance reports.

Responsibilities:

  • Must be able to prioritize work to achieve or exceed stated collection metrics.

    Responsible for using available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower DSO.

    Ensures timely and accurate responses and resolution to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities to close new business.

    Must be proficient in Bond & Lien laws for the given states within the given AR portfolio. Complete waivers of lien as required to obtain payment from customers when required.

    Must be knowledgeable in State Tax rates for billing

    Responsible for making decisions to hold & release orders based on credit line exposures and risk determination

    Responsible for creating workout plans for financially distressed customers that mitigate loss exposure to Ingersoll Rand.

    Use appropriate level of authority for account concessions (determine if amount is owed or written off to GL)

    Must be able to promote, negotiate and sell pre-payment options to customers to expedite payment when needed

    Must be knowledgeable in the creation of AIA documents for billing customers. In some cases, create amended AIA billing documents to secure payment.

    Provide phone support by handling incoming calls from sales offices and customers on a variety of items.

    Responsible for developing and maintaining business relationships with customers (contractors and owners) and Sales Office personnel that promotes future business.

    Monitors assigned portfolio to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved program. Recommends changes to the existing program where warranted; exceptions are corrected and/or brought to the attention of Manager. Prepares and recommends over line approval requests.

    Responsible for account reconciliation and identifying and tagging disputed items within assigned portfolio. Tracking and ensuring timely clearing of these disputed items is required.

    Initiates and maintains follow-up to ensure all operating and action conditions placed on approved credit files are completed within established time frames.

    Compiles all information necessary to comply with the Business Unit’s reporting in a timely and efficient manner.

    Follows up on legal documentation required for a given customer account (if needed).

    Responsible for risk management for accounts & projects within a given level of authority once training is completed.

    Running Dun & Bradstreet/ Equifax reports and calling for credit references as needed with approval authority for credit lines up to $35K.

    Initiates travel to visit field sales office teams as well as customers to build relationships and educate them on current issues and expectation for prompt payment.

    As required, perform all other related functions & projects as assigned.

Ensures timely and accurate responses and resolution to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities to close new business.Must be proficient in Bond & Lien laws for the given states within the given AR portfolio. Complete waivers of lien as required to obtain payment from customers when required.Must be knowledgeable in State Tax rates for billingResponsible for making decisions to hold & release orders based on credit line exposures and risk determinationResponsible for creating workout plans for financially distressed customers that mitigate loss exposure to Ingersoll Rand.Use appropriate level of authority for account concessions (determine if amount is owed or written off to GL)Must be able to promote, negotiate and sell pre-payment options to customers to expedite payment when neededMust be knowledgeable in the creation of AIA documents for billing customers. In some cases, create amended AIA billing documents to secure payment.Provide phone support by handling incoming calls from sales offices and customers on a variety of items.Responsible for developing and maintaining business relationships with customers (contractors and owners) and Sales Office personnel that promotes future business.Monitors assigned portfolio to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved program. Recommends changes to the existing program where warranted; exceptions are corrected and/or brought to the attention of Manager. Prepares and recommends over line approval requests.Responsible for account reconciliation and identifying and tagging disputed items within assigned portfolio. Tracking and ensuring timely clearing of these disputed items is required.Initiates and maintains follow-up to ensure all operating and action conditions placed on approved credit files are completed within established time frames.Compiles all information necessary to comply with the Business Unit’s reporting in a timely and efficient manner.Follows up on legal documentation required for a given customer account (if needed).Responsible for risk management for accounts & projects within a given level of authority once training is completed.Running Dun & Bradstreet/ Equifax reports and calling for credit references as needed with approval authority for credit lines up to $35K.Initiates travel to visit field sales office teams as well as customers to build relationships and educate them on current issues and expectation for prompt payment.As required, perform all other related functions & projects as assigned.

Qualifications:

  • BS/BA in Finance, Accounting, or other Business degree strongly preferred. High School Diploma required.

    Must possess excellent interpersonal and communication skills, including the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants, and customers.

    Ability to negotiate and effectively communicate judgment decisions required.

    Related work experiences with risk analysis and receivable collection a plus.

    Knowledge of contracting business models and processes preferred.

    Knowledge of bond and lien laws and AIA documentation preferred.

    Key competencies include superior organization, prioritization& attention to detail as well as conflict resolution skills.

    Must exhibit a solid professional business image with a team player attitude.

    Excellent written and oral communication skills required.

    Must possess a high energy level.

    PC literacy required.

    Strong customer service and general office experience preferred.

    French (or) Spanish speaking a plus.

We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.

If you share our passion for inspiring progress—for bringing about bold shifts in how people, economies and societies operate—then you belong with Ingersoll Rand. Progress begins with you.

Primary Location: LA CROSSE-Wisconsin

Job: Finance

Schedule: Full-time

Shift: Day Job

Status: Regular

Type: Experienced

Posting: Feb 8, 2019, 10:42:58 AM

Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer and are dedicated to hiring qualified protected veterans and individuals with disabilities.