Ingersoll Rand Middleware Operations - WebMethods Support in Karnataka, India
At Ingersoll Rand we're passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands—includingClub Car®,Ingersoll Rand®,Thermo King®,Trane®,American Standard® Heating & Air ConditioningandARO®- work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visitwww.ingersollrand.com.
Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.
The Middleware Operations – WebMethod support engineer supports operation and enhancement of system integration and middleware solutions globally across all functional areas for Ingersoll Rand. This position is part of the Global Technical Services team working with various locations around the world to supporting business solutions and systems that require middleware functionality. Candidate should have middleware solution operational support, system administration, or related experience.
•Provide operational support to middleware applications 24x7 (Onshore /Offshore model) including rotating on-call duties.
•Monitor, provide support, and provide expert knowledge for system stability and availability.
•Create and maintain job schedules and manage execution within expected service levels.
•Perform root cause analysis and assist in efficient resolution of all production incidents
•Perform routine operations tasks including server monitoring, periodic system health check, integration performance monitoring, and resolving production incidents, participate in collaborative working teams, and executing planned production changes.
•Ensure ongoing operations remain within established SLA.
•Contribute to operational excellence with continuous improvement activities.
•Participate in disaster recovery planning, design, implementation, business impact analysis, vulnerability assessment and contingency planning
•Demonstrate excellent verbal and written customer service skills through all levels of communication
•Contribute to the knowledge repository to help insure that information is disseminated.
•3 to 6 years of experience on WebMethod components such as webMethods Integration Server, Broker, Developer, Designer, Deployer, Trading Network & My webMethods Server (MWS) (8.x/9.x/10.x)
•Experience on maintenance and support of WebMethod Integration Server and WM Administration.
•Experience in configuring Adapters, listeners, schedulers, Certificate updates and SSL setups.
•Having exposure to different file formats such XML/EDI/FlatFile is a plus.
•Working knowledge of Incident Management and Change management tools and processes, including source code control, versioning, branching, defect tracking and release management
•Ability to work in team and demonstrated capability to involve all team members for supporting and maintain the application
•Possess excellent communication skills, presenting, listening and informing. Able to communicate up, down and across the organization.
We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.
If you share our passion for inspiring progress—for bringing about bold shifts in how people, economies and societies operate—then you belong with Ingersoll Rand. Progress begins with you.
Primary Location: Karnataka-India
Job: Information Technology
Shift: Day Job
Posting: Nov 29, 2018, 2:20:15 AM
Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer and are dedicated to hiring qualified protected veterans and individuals with disabilities.