Ingersoll Rand Customer Service Rep- (Contract Management) in COLUMBUS, Ohio


At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands—includingClub Car®,Ingersoll Rand®,Thermo King®,Trane®,American Standard® Heating & Air ConditioningandARO®- work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information,

Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.

Job Summary:

Responsible for setting up customer contracts and reviewing contract paperwork for compliance. Responsible for inbound and outbound phone calls, customer interactions and communicating with offices, Project Managers and the Service Coordinators. Responsible for all special invoicing requests. Also responsible for maintaining and delivering compliance reporting for local office performance.


·Coordinates service contract set up with the customer, the offices and PM.

·Responsible for billing monthly PM’s per customer contract requirements.

·Reviews contracts and project paperwork, complete calls, contacts offices to resolve incomplete transactions

·Works with the offices and the call center for PM set up and completion

·Maintains customer satisfaction by investigating concerns, routing them to the assigned staff and responding to special requests

·Works with the branches and corporate to get issues resolved.

·Responsible for all special invoicing including projects as assigned

·Ability to meet short- and long-term deadlines.

·Effectively meet the needs of internal and external customers.

·Ability to work regularly and dependably.

·Ability to function in a team environment.

·Demonstrate ability to cope with stress and maintain a pleasant and cooperative temperament with internal and external customers.

·Ability to work under deadlines.

·Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgment.

·Other duties as assigned.


·Experience in Contract management and/or Billing is preferred.

·At least 3 to 5 years of relative experience.

·Experience with Microsoft Office (Word, Excel, Powerpoint, Outlook) require.

·Education Standard: High School Graduate and preferably a two year degree.

We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.

Primary Location: COLUMBUS-Ohio

Job: Customer Service

Schedule: Full-time

Shift: Day Job

Status: Regular

Type: Experienced

Posting: Nov 2, 2018, 10:17:08 AM

Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer and are dedicated to hiring qualified protected veterans and individuals with disabilities.