Ingersoll Rand Customer Service Consultant in Chon Buri, Thailand
At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands—including Club Car® , Ingersoll Rand® , Thermo King® , Trane® , American Standard® Heating & Air Conditioning and ARO® - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit www.ingersollrand.com .
Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.
CustomerConsultants are dedicated to serve customers and act as their representative tocheck on our work to ensure they are completed in good quality and on time.They must understand our internal escalation process in order to ensurecustomers’ issues are being escalated and handled promptly by respectivestakeholders in order to quickly resolve issues, especially Hot Jobs. They actas customers’ consultant by understanding their needs and working out variousoptions of solutions to meet those needs.
CustomerConsultants act as a Customer Advocate who relentlessly drive resolution whichmay require resources and/or agreement across several departments. They havethe customer's best interest in mind and their goal is to address the immediatecustomer issue in a highly responsive manner, proactively identify theroot-cause and provide recommendations for resolution.
TheCustomer Consultants are a key point of contact for customers in assigned accountsor geographic area and provide both pre- and after-sales support.Responsible for developing long-term customerrelationships and maximizing account penetration and customer retention throughmeeting their needs with the goal to maximize customer satisfaction and orderacquisition in compliance with the company’s strategy. Customer Consultants combinestechnical knowledge, customer focus with sales skills and work closely withother departments and functions to provide best solutions and promptresolutions to customers.
CustomerConsultants should possess excellent organizational, interpersonal, verbal andwritten communication skills and has the ability to be flexible while workingunder minimal supervision. They must possess a Customer’s First attitude andare willing to learn new options/offerings through continuous learning.
EDUCATION/EXPERIENCE / KNOWLEDGE
Bachelor's degree in engineering with at least 2 years’relevant owner direct sales experience.Knowledge inHVAC system, ChillerPlant, Airside, Energy Services and Building Services will be an addedadvantage.
Ability to read, analyze, and interpret engineeringdocuments.Ability to respondeffectively to the most sensitive inquiries or complaints.Read and comprehend instructions, correspondence,and memos.
Effectively present information to customers and otheremployees of the organization.
We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.
If you share our passion for inspiring progress—for bringing about bold shifts in how people, economies and societies operate—then you belong with Ingersoll Rand. Progress begins with you.
Primary Location: Chon Buri-Thailand
Shift: Day Job
Posting: Feb 7, 2019, 8:12:11 PM
Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer and are dedicated to hiring qualified protected veterans and individuals with disabilities.