Ingersoll Rand Technical Training Manager in ANNANDALE, New Jersey
At Ingersoll Rand we are passionateabout inspiring progress around the world. We advance the quality of lifeby creating comfortable, sustainable and efficient environments. Our people andour family of brands—includingClub Car®,Ingersoll Rand®,Thermo King®,Trane®,American Standard® Heating & Air ConditioningandARO®- work together to enhance thequality and comfort of air in homes and buildings; transport and protect foodand perishables; and increase industrial productivity and efficiency. We are aglobal business committed to a world of sustainable progress and enduringresults. For more information, visitwww.ingersollrand.com.
Ingersoll Rand is a diverse and inclusive environment. We are an equalopportunity employer, dedicated to hiring a diverse workforce; includingindividuals with disabilities and United States qualified protected veterans.
Job Summary ：
You will be the subjectmatter expert for technical products and service training methods, developingand delivering training to customers, distributors, and Ingersoll Randpersonnel for the Power Tools and Industrial Lifting products. This willrequire a comprehensive understanding of the training needs of the business andits various audiences.In this role, youwill provide launch and post sales technical support for all applicable productlines.
·Design and develop training materials includingpresentations, videos, workshops, simulations, interactive e-Learning modules,and supporting hand-outs, worksheets, troubleshooting guides, etc.
·Provide analysis and selection of appropriatetraining delivery methods based on the content and audience
·Create and maintain a robust training strategyand supporting training schedule to meet business requirements.
·Perform setup/tear down/storage, troubleshooting,and maintenance of training equipment
·Represent Training and Technical Support on NewProduct Development teams, in support of the development of Service Strategyand Post-Launch Support Strategy
·Participate and lead cross-functional trainingdevelopment teams
·Ability to address conflict of opinions, while maintaininga pleasant and cooperative temperament during training events with internal andexternal customers
·Provide technical support to Authorized ServiceCenters, Distributor and end-customers as required via phone, email andcustomer site visits
·Provide input and review of technical bulletinsand troubleshooting guides to ensure field personnel have access to the latestupdates and reference data
·Contribute to the Power Tools/Industrial LiftingKnowledge Base to improve field connectivity and effective troubleshooting viaKnowledge Article creation and review
·Travel domestically and internationally toprovide on-site training
·Education: BS degree in a Technical or Engineering discipline or equivalent work related experience
·Experience: 5-8 years of experience in technicaltraining and/or technical support within the electromechanical industry
·Excellent verbal and written communicationskills and presentation skills
·Strong technical aptitude – ability tounderstand basic product structure and internal components and productfunctionality/applications
·Strong knowledge of adult learning basics
·Knowledge of blended learning techniques andmethods
·Working knowledge of tools and software used fordistribution of training material via internet and other distance learningmethodologies
·Comfortable teaching via virtual classroom
·Knowledge of video production techniques
·Proficient with MS Office applications (Excel,Project, Word, PowerPoint)
·Willingness and ability to physically work onequipment as needed, which requires knowledge of safety procedures (i.e. lockout/tag out) and correct lifting practices (i.e. riggingfor heavy machinery).
·English-speaking - Bilingual in Spanishdesirable
·Technical Training primarily for internal/externalcustomers within the Americas, with occasional support globally
·Fiscal responsibility for tooling, products, andequipment valued to $200,000 USD
·Breakdown of Job Responsibilities:
o70% Technical Product/Service Training
o20% Technical Customer Support
o10% Reliability/Serviceability Support
Travel Requirement: Up to 30%
*This position is approved with relocation*
We are committed to helping you reach your professional, personal and financialgoals. We offer competitive compensation that aligns with our businessstrategies and comprehensive benefits to help you live your healthiest. We arecommitted to building an inclusive and diverse culture that engages as well asvalues the different backgrounds and experiences of our employee, which, inturn, spurs innovation, generates creative solutions and enhances our customerrelations.
If you share our passion for inspiring progress—for bringing about bold shiftsin how people, economies and societies operate—then you belong with IngersollRand. Progress begins with you.
Primary Location: ANNANDALE-New Jersey
Job: Customer Service
Shift: Day Job
Posting: Sep 13, 2018, 7:11:10 AM
Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer and are dedicated to hiring qualified protected veterans and individuals with disabilities.